|
Summary
of the story
| Country |
France
|
| Distributor |
Noblet
System |
| User |
Holiday
Inn Hotel |
| Location |
Various
locations in France and Belgium |
Type of business
and profile of user
- The group
Alliance Hotellerie is a hotel group regrouping several labels
(Holiday Inn, Clarisse, Crown plaza, Golden tulip, Ibis, Climat,
TimHotel, Mercure).
- Holiday Inn
hotel is one of hotel in the group Alliance Hotellerie. It is
used and sold all over the world.
- European
Holiday Inn is located 48 hotels in France, 7 in Belgium, 1 in
Hungary, 14 in Italy, 2 in U.K and 1 in Switzerland.
 
Model Name
: QT-7000
Installation Date : November, 1999
Installation
units : 37 units in France and 9 units in Belgium
System Configuration
- A receipt
(bill) printer is connected through RS-232C port for one unit
of QT-7000.
- 4 units of
QT-7000 are connected through LAN.
A receipt (bill) printer and a kitchen printer are connected through
RS-232C port of each QT-7000.
- System configuration
of QT-7000 system is different by each hotel.
Development
of QT-7000 Software
- Reception
of the description for the hotel software interface.
- Sending to
JDC development staffs for the analysis agreement of JDC development.
(JDC is the software development company for Noblet system.)
- Announce
to Alliance that the development of the interface is free of charge.
- Proposition
of making the interface and complete the development at 2nd half
of year 2000.
Procedure to
install QT-7000 system to the Holiday Inn hotel
- Realization
of a basic program corresponding at 85% necessity of the hotel.
- Selection
and training for 10 dealers.
- Preparation
of 46 terminals at Noblet System office.
- Sending the
terminals directly to hotels.
- Discussion
of installation schedule.
- Alliance
was in charge of cabling.
What was the
specific proposal to the user?
- Demonstration
of QT-7000 BACARES (Front office software).
- Noblet System
suggested to make a pilot site at once.
- Noblet System
is the only company to answer Holiday Inn's demand.
Operation
menus of QT-7000 BARCARES software
- Training
and assistance for the staff in the first service.
- After 1 week
of test installation, the contract was in effect.
How did the
Holiday Inn hotel decide to use QT-7000 system?
- Noblet system
was the only company to answer the customer's requirement.
- Total price
is 15% lower than the one of competitor's company.
Improvement
with the CASIO product
- Connection
with their front office hotel software without having to resume
all the notes and management of payment in Euro.
- Holiday inn
find a privileged interlocutor with Noblet System who understood
and resolved their problem than competitor. Competitor company
can't do them in 2 months.
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