Summary of the story

ABBAR installed the QT-2000 in many Fast-food and Dining Restaurants in the Kingdom of Saudi Arabia, out of which they have selected three best installations for their success story.

• Herra Restaurant
• Coffee Aroma
• Al-Tazaj Barbecue
  

Herra Restaurant

Type of business and profile of user
This is a chain of 16 fast-food restaurants in two major cities namely Jeddah and Makkah. They are specialized in selling delicious Arabic fast food like rice, chicken, grilled meat, salads, etc.

Model Name : QT-2000

Installation Date : September, 1998

System Configuration

ABBAR has so far installed 17 QT-2000s for Herra Chain of Restaurants with 35 kitchen printers, 17 UP350s and 12 SP-1200s.

What was the problem with the user's system?

The customer had a small cash register. He upgraded his business and had chosen the QT-2000 which is the best machine to meet his requirement.

What was the specific proposal to the user?
How did the user decide?

When ABBAR's sales staff introduced the QT-2000 to the General Manager of Herra Restaurant, he was very impressed with its features specially;

• A cashier can easily monitor the order to the full satisfaction of the customer, with its 16 lines display of 40 characters each.
• The liquid spill proof of the keyboard.
• Fast printing of receipts using UP-350 which helps a lot in rush hours and does not effect the system performance.
• The quick ordering system to the kitchen to prepare the order through the KP-300 Kitchen Printer.
• The facility of quick and simple programming steps of the machine enables the staff to make new entries or price amendments very easy.
• The remote operation of the data is performed at the end of the day which can do collection and consolidation through the modem for all the branches. Scheduled arrangement operation automatically sends data from the satellite machines to the master machine at a scheduled time and ready to send by the modem when the owner instructs PC for the data collection.

Improvement with the CASIO product

The above features have given great satisfaction to the management of Herra Restaurant who decided to install the QT-2000 in all their branches.

Coffee Aroma Cafeteria

Type of business and profile of user

Coffee Arouma is a cafeteria that works around the clock, non-stop. They were looking for a system that can help them in maintaining the large number of customers in peek hours in their cafeteria with 80 tables.

Model Name: QT-2000

Installation Date: May, 1999

System Configuration

Now the cafeteria consists of master and back-up master, 2 satellite machines using 3 kitchen printers, 2 UP-350s and 1 SP-1200.

What was the problem with the user's system?

The customer used TK-2300 cash registers but after realizing the advantages and features of the QT-2000, he was very impressed and agreed to upgrade his system.

What was the specific proposals to the user?
How did the user decide?

ABBAR introduced the QT-2000 with its all-remarkable features including the check tracking system. This particular function induced the customer to go ahead for the purchase of QT-2000 beside its other features.

Improvement with the CASIO product

The customer is now very satisfied from this system due to the following specifications.

• The big and clear display on the screen
• The fast printout of the UP-350
• The collection of the data from each machine at the end of the day
• The Check Tracking System which is very important for his business serving 80 tables.

Al-Tazaj Barbecue

Type of business and profile of user

This fast food chain restaurant has a small menu but customers are reaching 3000 per day.

Model Name : QT-2000

Installation Date : November, 1999

System Configuration

The system consists of four QT-2000s at each site and four UP-350s for the receipt printing.
This system is connected to their head office and the data is collected through the modem.

What was the problem with the user's system?

This is a new restaurant and we offered him QT-2000, which he found as the best machine for his restaurant.

What was the specific proposals to the user?

The main advantage for the system:

• Clear screen for ordering.
• Fast and clear printout of the order on wide receipt.
• Collection of the data at the end of the day.

How did the user decide?

The owner was very impressed by the QT-2000 features.

Improvement with the CASIO product

This is a new restaurant. The chain restaurants of AL-TAZAJ used the old system of the other competitor.
When ABBAR introduced the QT-2000 to the manager of this restaurant, he was very impressed by the big screen of the QT-2000.
All instructions for managing the operations are appearing on the same screen.
Additionally the owner was also impressed by the easy way of data collection, and consolidation at the end of day.